Thursday 8 August 2013

Dialogue - results just keep on getting better

As our clients learn more and more about how to make Dialogue work, the better their individual results get.

The hotel below has now been a client for nearly six months...

So what does this chart show us?

First - that they are doing very well at getting their guests to write reviews. Then: that Resolution is working fabulously for them - out of 217 reviews posted only 5 (yes, five!) 3* reviews went on to be posted on their Dialogue module (out of twenty-seven 3, 2 and 1 star reviews that were originally posted into Resolution). NONE of the nine 1 and 2 star reviews was published.

In addition we were able to identify 14 more reviews posted to TripAdvisor - all 4 and 5 star, as a direct result of Dialogue. The number of 'poor' and 'terrible' reviews posted to TripAdvisor over the same period fell by over 75% compared with the same period last year.

Dialogue doing what it says on the tin!

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