As our clients learn more and more about how to make Dialogue work, the better their individual results get.
The hotel below has now been a client for nearly six months...
So what does this chart show us?
First - that they are doing very well at getting their guests to write reviews. Then: that Resolution is working fabulously for them - out of 217 reviews posted only 5 (yes, five!) 3* reviews went on to be posted on their Dialogue module (out of twenty-seven 3, 2 and 1 star reviews that were originally posted into Resolution). NONE of the nine 1 and 2 star reviews was published.
In addition we were able to identify 14 more reviews posted to TripAdvisor - all 4 and 5 star, as a direct result of Dialogue. The number of 'poor' and 'terrible' reviews posted to TripAdvisor over the same period fell by over 75% compared with the same period last year.
Dialogue doing what it says on the tin!