Friday, 24 September 2010
C'mon people, if you have a problem that you want resolved, either talk to the business directly or use a site like HelpHound who will act as an intermediary and help resolve it for you.
It will probably save you from the police being called and finding yourself thrown out on the street.
Read full article
Wednesday, 22 September 2010
David Norris, chief operating officer for Livebookings, says, “Restaurateurs can no longer dismiss the importance of the internet in shaping how their business is perceived by the general public. They must take note of the feedback they are receiving and where necessary, act on it.”
Livebookings suggests restaurants follow these steps to manage their online reviews:
- Identify which websites your customers are posting reviews to
- Regularly monitor the websites to see what’s being posted
- Engage with negative reviews to show you value a customer’s comment and explain how you will address the problem
- If you are unable to post a reply, contact the website
HelpHound too has a variety of tools to help businesses market themselves and manage their reputation online.