Thursday 13 July 2017

HelpHound for hotels - Resolution™ working for everyone

This is a very simple - but extremely common - example of Resolution™ in action. A regular guest says nothing, either in hotel or at checkout. But this review is received:

 The scores say it all - we don't need to show you the accompanying review!

HelpHound moderators place it in Resolution™ - simultaneously emailing the reviewer and the hotel, inviting the hotel to respond, privately, to the reviewer, which they do. This paragraph from the hotel's much longer response is key:

And that's exactly what this guest did. Leaving this review of their most recent stay today:

Four words that say it all. A happy guest and a regular customer retained. 

This is an example of Resolution™ working for everyone concerned. not all guests want to raise their concerns face-to-face, for a multitude of reasons. For those guests this aspect of HelpHound's service enables them to resolve whatever issue might otherwise occasion them to look elsewhere for accommodation next time and the hotel retains the guest's loyalty and custom.

No comments:

Post a Comment

HelpHound is all about feedback, so please feel free to comment here...