There are two core reasons your hotel should adopt HelpHound:
- impact on your online image
- effect on your direct bookings
In more detail...
Looking as good as can be all over the web
It's so simple - as soon as you embed HelpHound the following happens:
- Negative comments - everywhere - fall
- Positive comments - on all open sites (TripAdvisor, Google and so on) rise
You know your guests want to read reviews before booking - HelpHound enables you to display them on your own website so you can increase your chances of the guest booking direct - no clicking away to OTAs
You know your guests are looking for them - so HelpHound enables you to show them. That way there's far less temptation to go elsewhere.
And there's more...
Do you respond to your online reviews? Everywhere? Fine - you don't need Feedback Manager. But so many hoteliers tell us that they lack the resources to manage this aspect of their business, so we do it for them - full time or part time (during staff holidays, for instance).
This response - personal and professional - will impress anyone reading the review. Note that the hotel has addressed the positive comments in the review rather than just posting a simple 'thank you' as so many do.
Some of you may be asking 'Why is it so important to respond to reviews?' The answer is simple:
- it impresses future guests
- it reduces the likelihood that a disgruntled guest will post a negative review
The full service
HelpHound is so much more than just software. We are review managers and we will provide ongoing help and support on anything related to reviews - including appealing unfair TripAdvisor or Google reviews. We are here to make sure our clients present the best possible image online, as they do physically with their properties.
Now for £1 a room/month. No ifs, no buts. With no contract for the first six months - that's how confident we are that you will see the benefits - fast.