Friday, 24 May 2013

The importance of responding to reviews

 
Couldn't wait to get to 100?

A locksmith in San Francisco issued a press release yesterday, proud that they had received 95 five star reviews on Yelp. So we had a look at their Yelp page...



Why, oh why, would they not bother to respond to the negatives (and thank the positives)? Doesn't this give potential customers a better impression...




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