Resolution working for a client
You've read the words - now see the chart. This is a live screen grab (in other words, by the time you see it it will already be out-of-date) of our in-house client monitoring system. We are showing it here because it drives home the effectiveness of Resolution...
The left-hand chart shows published reviews - the right hand chart shows reviews that were posted (by us) into Resolution over the same period.
31 (just over 14% of all reviews received) went into Resolution. 5 - 2% - of these resulted in a published review - one 1*, one 2* and three 3*s.
We cannot be sure that all (or any) of the 31 'negatives' would otherwise have resulted in a negative review elsewhere, but we do know that the number of 1* and 2* reviews posted on TripAdvisor for this hotel has fallen by 75%. And that's good enough for us!