Sunday, 15 August 2010

Beware the websavvy customer

When customer service fails, today's consumers take things into their own hands and the results can be disasterous.


This one ran and ran and was featured on multiple sites and in multiple publications.
Don't get caught in that trap.
Read the full story
And this
This is precisely what HelpHound is set up for.  To avoid negative feedback going viral

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