Monday, 16 August 2010
"There's no difference between what's being said online and in the "real world."
In fact, let's call a moratorium on the separation of the two... because that no longer exists. If someone tells you about a brand, product or service, what's your first action at that point in time? You do an online search (Google, Bing, Yahoo, Twitter, whatever...). You don't run down to a retail store to look for yourself, and you don't call up an office and ask for more information ("can you please mail me your corporate brochure?"). You look to see what is being said about the brand online (by them, their competitors and your peers). Positive, negative or neutral, that is your first brand interaction...."
Most people have their first brand interaction at a search box. More...