Wednesday 5 May 2021

The NHS and feedback - there is a better way

One of our staffers had occasion to pay a visit to a hospital this week. And guess what they saw? This...

Here's the form...

And this was next to the lifts...

How is this feedback collated? (Goodness knows). Is it visible to other patients? (not that we can see). Does it recieve a response? (No). Is it shown on their website? (No). Seriously? In 2021?

Let's look at another medical operation, a relatively recent client of ours:

This form can incorporate specific questions if required (and these can be varied over time)

All collated, scores recorded, incorporating a response mechanism, paperless, visible to all potential patients.

That last point is crucial: what does anyone considering medical treatment need more than almost anything else? Yes: reassurance. 

And as many as possible on Google as well:

Need we say more?

No comments:

Post a Comment

HelpHound is all about feedback, so please feel free to comment here...