Monday 3 February 2014

How long will it be before our TripAdvisor ranking begins to improve?

It's a question we are often asked, so here's the answer for a hotel that joined three months ago:

By the way: the hotel in question obeys our '5 golden rules': 
  1. Get as many guest email addresses as possible
  2. Warn guests that they will be asked for a review
  3. Email them on the day of check-out
  4. Respond to every review in Dialogue
  5. Respond to every review on TripAdvisor

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