Some of you will have read this - it ran in most national papers this week. Behind all the 'Basil Fawlty' journalese is an important point - that negative reviews harm your business:
'She said she has lost £2,000 in cancelled bookings since the scathing Michael W review - which she calls "The Valentine's Day Massacre".'
Here's a link to their TripAdvisor listing.
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