Thursday, 31 October 2019

Victim of a fake or malicious review? HelpHound can help

Negative reviews harm businesses. Fake or malicious reviews harm businesses more - simply because they are written expressly to do harm. Neither of those two statements is contentious any more - if in doubt just speak to a business that has been on the receiving end: the phone can literally stop ringing.

Take this review for example:





It was written about a client business three weeks ago - and the allegations it makes are totally false. We sprang into action and followed the Google procedures that we know so well. One flagging and two formal appeals to Google - drafted by us on our client's behalf - and the review is no longer. Can you imagine how relieved the client is? Here is what they had to say...

"...such a review would have been damaging and detrimental to the reputation of the clinic and destructive for our business had it not been taken down. The damage from a financial and personal point of view could have destroyed us, not to mention deflecting patients away that would have benefited from seeing us."

As well as...

"Without the expertise of HelpHound and their specialist knowledge when it comes to framing and wording such appeals we would have had zero chance of succeeding in this vital appeal."


If your business has been the victim of such a review...

Contact us. There is no guarantee of success, but the more information you can provide, the greater the likelihood of a successful appeal.




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