Monday 3 September 2018

Why would a business use Bark instead of Google?

We received this email today...

...from a company called Bark. It got us thinking - just why would a consumer, or a business for that matter, use such a business?

Their pitch

As far as we can establish, Bark's pitch is as follows...

  • for consumers: tell us what kind of service you require - architect, personal trainer, bookkeeper and so on - and we'll have them contact you to quote
  • for businesses: we'll get you leads
But doesn't this business model ring a bell? Is that bell by any chance called Google?

And isn't there a big difference? There sure is - while customers who contact you via Google cost you nothing (unless they come via PPC) any leads you decide to accept via Bark (and other similar lead generation businesses - Checkatrade, Local Heros and so on) will cost your business money. We have no issue with that - similar business models have existed sine the dawn of time - but we were interested to see that Bark's charging was pretty opaque...

There's more on this here

...and that they use Trustpilot, where many of their customers (both consumers and businesses) are far from happy, scoring Bark a lowly 7.7/10...

Our advice to businesses

Look great on Google - that's where consumers are looking.

Our advice to consumers

Look for a highly-rated business or service on Google - and implement the Google filter before you search - then you will only see the very best businesses (those that score 4.5 or more).

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