Tuesday 11 June 2013

Feedback Manager™ - across the web

Never leave another review unanswered

Up until now Feedback Manager has managed responses for clients within Dialogue - thanking your customers for writing positive reviews and ensuring appropriate responses are posted to criticism.

From today we are broadening Feedback Manager's role to include external 'open' sites (like TripAdvisor and AllAgents). What will this mean for clients?

In an ideal world nothing should be posted, anywhere on the web, about your business without being responded to - even if just to thank the customer writing the review for taking the trouble, and even for a one word review like this...

Even more important is to address criticism, like this...

Now we can do the same for you, right across the web. Please contact your Membership Advisor or Karen and her client services team and they will give you full details

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