What, exactly, is gating? It's the practice of using a formal mechanism to identify those customers most likely to write a positive revi...

Some businesspeople reading this may wonder what an article directed at their customers is doing here. The answer is pretty straightforward:...

We will begin this section with a challenge: find us a business outside the hospitality sector with more than a hundred reviews on Google th...

HelpHound has been at the forefront of review management for so long now, we thought we had seen every way in which a business might seek to...

  The recent important change to Google's content policy For years now we have sometimes been frustrated by our inability t...