What, exactly, is 'deflection'? In short, it is when a business uses a flawed review management system that impacts its Google score...

The problem with being 'sold' a solution, as opposed to 'buying' a solution, is often that the 'sold' solution will ...

It will be interesting to see. One thing is for certain - businesses that adopt a defined reviews strategy in 2019 will prosper. It will tak...

You are reading this article because your business currently scores 4.4 or less on Google, like this... or this... or thi...

Let's see what we mean by joined up. Here are two advertisements run in the Times this weekend. One is a single page (rate card £27,000)...

We wrote about this back in May (' Deflection - is it becoming an epidemic? ') but since then the evidence has been piling up at suc...