Even really great businesses have some not-so-great customers. And that's why HelpHound exists. We cannot make a bad business look good,...

Is your business one of the overwhelming majority that still have zero, or very few Google reviews? If so, read on. Why do most businesses h...

  Review Sites What could concievably go wrong with a site that specialises in hosting consumer experiences of businesses? The answer, unfor...

With your health or wealth?  Take two - to all intents and purposes identical - businesses. Let's assume a friend or colleague has recom...

  Here's the Guardian's take Our take? As you would expect, we adopt the consumer's point-of-view; not for reasons of altruism, ...

We are regularly asked this question (often alongside 'Why shouldn't we cherry-pick?', cherry-picking being the act of selecting...