Friday, 9 February 2024

Why, oh why, not Google?

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It's a question we ask all the time. Why would any business invite its customers to write a review to a review website rather than to Go...
Tuesday, 23 January 2024

A New Year's guarantee

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To be of any value a guarantee must deliver measurable positive benefits for your business. Because HelpHound is many things, depending on t...
Saturday, 6 January 2024

Trustpilot - big business's 'useful idiot'?

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We get it, we really do, if you are in retail - especially online retail - all you need is this... As a matter of fact, all your business pr...
Friday, 5 January 2024

Education - the one professional sector lagging behind with reviews

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  In the metaphorical 'race to succeed with reviews' education is the runner in white at the top of this photo finish. Luckily the a...

How fast will our advice impact your business's online reputation?

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 How's this? The business on 1 December 2023... And now? Early days! But a great start - especially given the holiday period - and we lo...
Wednesday, 13 December 2023

The world of Google reviews is upside down - it's up to all of us turn it the right way up!

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Google reviews are  available in inverse proportion to their need. There are 100 times more Google reviews of any McDonald's than there ...
Monday, 4 December 2023

Review Moderation - and why it is essential for all professional and service businesses

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We were prompted to introduce moderation, way back in 2013, when a prospective client said... "If my business gets 99 five-star reviews...