Monday, 13 November 2023

Why did they join? - and why do they remain members?

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Those of you who read ' How to Succeed with Reviews ' last week will know that we have been speaking to some of our most successful ...
Friday, 27 October 2023

How to succeed with reviews - the secrets of our clients' success

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It's a question we find ourselves being asked all the time: 'How has ABC Plc done so well?' And we have generally answered it wi...

The 'Multi' review invitation - and why it has so many hidden benefits

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The original purpose of the 'Multi' - inviting reviews to the business's website and to Google simultaneously with both links in...
Wednesday, 25 October 2023

Review sites to address fake and fraudulent reviews? Forgive us for being sceptical

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  A link for those of you with access to the Times Online Estimates vary, but there appears to be pretty universal acknowledgement that aro...
Tuesday, 24 October 2023

Avoid being forced to play 'Splat the Rat'

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Look at so many successful businesses, and what do you see? A great Google score backed by lots of reviews. Are we right? Of course we are. ...
Monday, 2 October 2023

Responding to reviews - again!

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How many times do we need to say this: a response to a review should be seen as a CRM opportunity. But what do we see, so much of the time? ...
Wednesday, 13 September 2023

Moderated review management v. going it alone to Google - the crucial difference

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Below are two businesses as currently shown in Google local search. Both were first visited by HelpHound some years ago when they had very f...