This article appeared in yesterday's press. It describes a couple who managed to stay in a pretty upmarket hotel for over two years, for...

There are way over a million words in this blog - and we don't regret publishing a single one of them; they're an outstanding record...

We first highlighted the fundamental flaws in this kind of site back in October of 2016 - nearly seven years ago. Flaws from the  point of ...

The businesses we meet almost always fall into one or more of the following categories when it comes to reviews... No Google reviews - usua...

So much of this blog is focused on achieving excellence we sometimes lose sight of the fact that many businesses continue to come to us beca...

It is all too easy to break reviews down - as Google and the review sites do - simply by their star rating. But there's far more to a re...