We occasionally come across a potential client that is either a client of - or is considering using - Reputation.com. In this article we ana...

The press this week has focussed on John Lewis's store closure programme. What has, perhaps understandably, been missed by most commenta...

It is so important to think long-term when making decisions about reviews. We have already alerted readers to the value they are giving away...

Got your attention * ? Good. For years now we have been tactfully explaining the law as it currently stands - in the UK and the EU - to busi...

  Here's the full article Our first reaction? It's so frustrating that it's  s till going on. We could give the CMA, the respon...

Let's assume your business realises that it does need some kind of solution to reviews. What mechanisms are there, and what are their do...

What, exactly, is gating? It's the practice of using a formal mechanism to identify those customers most likely to write a positive revi...