Some businesspeople reading this may wonder what an article directed at their customers is doing here. The answer is pretty straightforward:...

Here's the full Harvard Business review article More and more attention has, quite rightly, been focused on the security - and value - o...

We call them, as regular readers will know, 'killer reviews'. So what exactly is a killer review? Let's begin with what they are...

Last month an ex-client returned to the HelpHound fold. Here we discuss what they lost by resigning and what they regained by rejoining - an...

Whilst applauding businesses that quite rightly think it is best practice to respond to reviews, it is still, sadly, easy to find the kind o...

If you are buying a shirt perhaps the fact that the particular shirt you are looking at has thousands of five-star ratings will give you som...

Is yours one of the 92% of businesses that do not currently respond to online reviews? Read on... In few areas of review management are so m...