HelpHound Blog

Friday, 26 June 2020

ABC of Reviews: Our pitch to you

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We are very proud indeed of what we have achieved for our clients, so here's our pitch: Let us run through it phrase by phrase: 1.  ...
Thursday, 18 June 2020

Reviews: a business adopts entirely the wrong solution

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Review solutions are sold not bought. And one of the biggest 'sellers' currently in the marketplace is Trustpilot. Here is a how bus...
Wednesday, 10 June 2020

ABC of Reviews: 10. Responding

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Which is more impressive (bear in mind the people the businesses we have used as examples in this chapter are attempting to impress those th...
Tuesday, 9 June 2020

Google scores matter

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Here is a very simple example: GP practice 1: GP practice 2: A sign in the window of GP practice 2: Do we need to...
Friday, 5 June 2020

ABC of Reviews: 9. Targets

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Why targets? Because, as with so many other aspects of business management, without targets management and staff can easily 'forget'...
Thursday, 28 May 2020

ABC of Reviews: 8. Rewards and incentives, a minefield to be negotiated

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First, the simple answer: never, ever, offer a reward to a customer for a review. At best your motives may be misconstrued, at worst you wil...
Saturday, 23 May 2020

ABC of Reviews: 7. Can we do it for nothing?

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The simple answer: Yes! But before you rush off to your web designer let's first look at the whys and wherefores.  Free review syste...
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