Here is an example of a pretty standard response to a negative review: And here are some tips to get the process spot on: 1.  This...

No wonder review management is such big business As all our clients know, HelpHound acts as a kind of 'broker' where reviews...

It's that time of year again. We may not be in time to save you making a mistake with your skiing holiday but we guarantee you'll ha...

' A former employee told Forbes:  “When I received the email I was disgusted that Purplebricks thought it necessary to cheat to get ...

This is a bomb waiting to go off, in fact it has gone off, all over the business's online reputation (see the screenshots below). W...

Regular readers will know that we never cease to bang the compliance drum - and clients know the benefits (commonly called 'being able t...

There are many thousands of estate agencies in London, and one might reasonably expect the 'big two' (Savills and Knight Frank) to d...