Saturday, 29 April 2017
Is your business sitting on a reviews timebomb?
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There are two kinds of businesses that take a passive view of reviews - the first, and most obvious, is the business that has never been rev...
Wednesday, 26 April 2017
Why are pubs empty while chain brands and independent restaurants are full?
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Perhaps we should rephrase that as 'Do pubs care?' Look at the two photographs below - taken less than five minutes - and 200 yards ...
Monday, 24 April 2017
Review scores: you must strive for the perfect 10 (or 5!)
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It never fails to surprise us just how tolerant of negative reviews some businesses are. There appears to be a syndrome doing the rounds th...
Friday, 21 April 2017
The Future of Reviews - look into our crystal ball
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Where is the world of online reviews headed? It is a question marketing professionals constantly ask themselves. Here we will bring all of o...
Tuesday, 18 April 2017
When will restaurants begin to enagage with their customers?
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A year on from this: This: So we did some homework. Here are Google scores for some of their London outlets: Only two of...
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