Tuesday, 20 January 2015
As you know, we don't do humour...
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Unless it is relevant to review management. In this case, we feel it is justified. Regular readers will remember Botto Bistro from back in O...
Google reviews - a small change that may mean more
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New today: Google have begun prompting reviews. Taking a leaf out of TripAdvisor's book, now when you review a coffee bar you will be as...
Saturday, 10 January 2015
When in Rome - Restaurants getting reviews right in 2015
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For a sector that finds itself so fairly and squarely in the sights of reviewers (and review sites), many in the restaurant industry has bee...
Tuesday, 6 January 2015
Having 100% positive reviews
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This is a screenshot of an actual client's rating - displayed on their website today and this is a screenshot of their Google s...
TripAdvisor fined over 'false reviews'
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Not our headline, the Financial Times 's. On 22 December Italy's antitrust regulators fined Tripadvisor €500,000. We would have m...
Sunday, 21 December 2014
The big boys - make 2015 a better year for everyone
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Just before Christmas the Scottish Courts rejected an appeal by the owners of a Highland guest house who had unsuccessfully sued TripAdvis...
Friday, 5 December 2014
Hotels and Google - the urgent need to re-focus
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We have been predicting it for quite a while - and now it has happened; Google has made a major change in the way it returns hotels in searc...
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