*A client's words - not ours.  If you did not see Channel 4's Dispatches programme last night it's available on 4OD ; and here...

Banks received a double-whammy in today's Times: And: So here's our suggestion: Adopt Dialogue - and invite your custo...

Managing your online reputation is just as much about 'not getting bad reviews' as it is about 'getting great reviews'. Our ...

You heard it here first: TripAdvisor have thrown away their Customer Satisfaction Index (CSI)*, which we thought was one of the best th...

Our clients know why they adopted Dialogue - for hotels it's higher rankings on the OTAs and more direct bookings, for estate agents it...

We never stop learning, and that learning comes mostly from our clients. Here we pass on some tips on how to get the best response from your...

Horror Story and Killer Review - all in one: this story has gone viral How many times do we have to read this nonsense?  'What...