Almost all the noise on the web focuses on individual travellers and their interaction with reviews, but what about your other sources of bu...

You can be number 1 in your location, but that won't stop a ' killer review ' harming your business. Last month TripAdvisor laun...

Dialogue + email = great reviews... Dialogue + email + prompt card = more great reviews Here's an example from a client who uses ju...

  Couldn't wait to get to 100? A locksmith in San Francisco issued a press release yesterday, proud that they had received 95 five...

  All prudent businesses manage risk. It's part of the daily role of management. The risk that sales forecasts won't be met; t...

This is not an issue confined to Yelp - TripAdvisor has a secret algorithm by which it determines a hotel's ranking too. We think this c...

You may have noticed that Yahoo bought Tumblr for $1.1bn yesterday . Some may be asking 'What's Tumblr?' We'll leave the br...