We conduct a lot of research on behalf of our clients. This week we're focusing on TripAdvisor rankings - the inner workings of which ar...

This post will explain how Dialogue works with services like ReviewPro and Revinate . First, let's look at the excellent value this ty...

Michael Douglas in 1993 - one of the HelpHound team twenty years on; has customer service improved? 11.35 am in Greggs Earl's Cour...

We won't deny it - our clients look better on the web. So - a key question: are we enabling them to have an unfair advantage? Our...

As all hoteliers know - a great reputation isn't built overnight. Ironically almost the opposite can be true of online reputations (Tri...

Below is a chart of a client's ranking on TripAdvisor since January last year - in January this year they began emailing a significant p...

What's the first thing someone does when they're thinking of selling? While there are many answers to this question - from 'get ...