The posts on this blog are self explanatory and well worth a read if only to see how much damage you can create by over-reacting to comment...

The subtitle to this article is "Building B&H Photo’s reputation one angry customer at a time" and it's well worth a rea...

.....  and Customer Experience is the way to his heart.  The latest Customer Experience Report North America sponsored by RightNow has some...

58% of Americans now report that they perform online research concerning the products and services that they are considering purchasing. ...

Everyone (including AOL last week) is jumping on the group purchasing bandwagon as Groupon, who were profitable seven months after inception...

It seems that hardly a day passes without angry businesses 'fighting back' against review sites and customers who write unflattering...

According to research from Livebookings, over half of diners will avoid a restaurant after seeing a bad review, with a third trusting the vi...