It seems that hardly a day passes without angry businesses 'fighting back' against review sites and customers who write unflattering...

According to research from Livebookings, over half of diners will avoid a restaurant after seeing a bad review, with a third trusting the vi...

We like to think that HelpHound's moderators and buster software can pick up nearly all 'fake' reviews and deal with them.  Othe...

This is an extraordinary war of words between Amy's Baking Company and Joel Latondress. He didn't like the service he got. She ...

A Web Campaign to Smear the Mussel Bar. A diner who goes by the handle, “Anna” (or sometimes “Anu”) has been strafing the landscape with ...

Need help defining your social media strategy? Well, this gadget will do it for you.  Try it out. Or come speak with us Full artic...

This is a well written, 'must read'  article from Gail Goodman for anyone interesting in marketing their businesss. She keeps it sim...