Thursday, 29 April 2010
Unhappy Customers Gain Google Ranking
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This article highlights how just one 'negative' review can quickly go viral, damaging the reputation of a company almost overnight, ...
Thursday, 15 April 2010
ChannelAdvisor Catalyst: 10 real life consumers
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It is interesting to read in this article on tamebay.com that 6 of the 10 consumers on this particular panel used review sites but none of...
Friday, 9 April 2010
Your Brand in their Hands
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Was reading Simon Mainwaring's blog on his ' Top Ten Digital Trends for 2010" and found number ten of particular interest as i...
Thursday, 1 April 2010
Tim Norman on ‘What the customer wants’
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Good article on 'ReputationOnline' by Tim Norman, sales director of Northern Europe at SDL Web Content Management Solutions, on how...
Rating A Place Of Worship: Is It The Pious Thing To Do?
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This story by Jessica Alpert on www.npr.org caught my attention and I am wondering whether our members would recommend their places of worsh...
Creating business-wide content engagement strategies to increase long term customer value
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Was interested to read that 61% of client and 57% of agency respondents believe that intolerance for poor customer service would increase ...
Good Transparency: Modern Retail
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Everyone in the HelpHound office just loved this video from Transparency: More and more of our shopping is happening online. And in the d...
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